1. How to login into the InterviewVector dashboard?
Go to https://app.interviewvector.com/login > Login through the provided credentials.
If you don’t remember your password, use Forgot Password.
2. Why do we need to share our company's legal name with InterviewVector?
The company’s legal name is required to create your credentials on our platform. Also, the Invoices will be raised on your Legal entity.
3. Why should I upload the logo?
It is mandatory for the client to upload their respective company’s logo, as it would be reflected in the communication emails with the candidate and also improves branding and candidate engagement.
To upload logo , please follow the steps below-
Settings > Company Information > Company Logo > Save
4. Why do we need a demo of the Dashboard and is it the same as an ATS?
The demo helps you to navigate the Client Dashboard for - creating Positions, scheduling interviews, and checking feedback.
It is not the same as an ATS, our platform helps you specifically to schedule interviews.
5. In the dashboard Homepage, in Candidate lifecycle TAT, what is meant by Scheduling Average, Interview Average, and Feedback Average?
Scheduling Average - The time taken on an average basis to schedule the interview
Interview Average - The time taken on an average basis to complete the interview process from uploading time.
Feedback Average - The time taken on an average basis to upload the detailed feedback on the dashboard after the interview completion
6. How do I add my new team member/New User to the InterviewVector portal?
You can go to the ‘Settings’ Tab > ‘Internal users’ > ‘Add New User’
Once you fill in the details like Name, Contact Number, Email-id, etc. The user will receive an email with his/her credentials.
Only admin can add a new user.
7. How do I add external consultants to the dashboard?
Click on the ‘Settings’ Tab > ‘External consultants’ > ‘Add New consultant’ and fill in the necessary consultant company details.
Then add ‘New Consultant User’ and fill in the external user details like Official name and mail id. The user will receive an email with his/her credentials.
8. How do I add my other team members to the interview invites?
You can go to the ‘Settings’ Tab-> Click on ‘Company configuration’ -> Add your team member maiI ID in the cc list-> save changes.
9. What is an Interview guide?
Interview Guide is the playbook to help the interviewers to ask the right questions relevant to your position & round so that the candidate is evaluated based on parameters customized by you.
Currently, the client can share the interview guidelines, coding questions, theoretical questions, essential evaluation criteria, the time period of each interview section, etc.
10. How do we create a position?
Click on ‘Add Position’ in the top right corner > Choose a Position Background > Select a Role > Add the Job Requirements > Select the Round > Set the Guide > Click on ‘Add New Position’ below
11. How can we edit the ‘Position Name’?
You can edit the position name by following the particular steps -
First click on ‘Positions Tab’, then you can click on the edit option available as ‘Pencil Icon’, and edit position.
12. Do I need to create a position for every single role and how can we create Guides?
Yes, you need to create a position for every single role.
You can click on the ‘Interview Guides’ option —> Click on ‘Create Guide’ and Select the role and category and fill in all the necessary details for each section > Next step >
In case you want any assistance around the same , please share them with the respective CSM POC, and they will help you with curating the right playbook .
13. Can I create separate rounds under each position?
Yes, you can create separate rounds under each position category.
Let us assume you are creating a round for the “ Backend DEVELOPER “ position, the first round category that can be created is a “problem-solving round “ and in case you want to go for a second round with the IV team then, the next round would be system design which should be separately added by selecting “Add another round- Round 2 “.Please ensure to get the respective round guide finalized before setting up the next round.
14. What is the maximum tat followed for interview scheduling ?
Click on ‘Positions’ TAB > You can view active and inactive positions.
In case you choose to reduce the number of active positions, you can simply deactivate the position by clicking on the block sign button.
15. How to Add Interviews?
Go to “Add Interview” —--> “Upload the candidate's profile” —--> “Select the ‘Position’ and the ‘Round’, you will see an option of ‘Scheduling Details’
Please cross check the email id and contact number post resume parsing .
You will have three options:
16. Why do I have to add mail ids every time I am scheduling the interview?
The mail IDs that you are adding under the settings tab is the global CC list and they will be added in the Calendar invite emails sent to each candidate.
If you need to add another user in any specific candidate interview process, you can add it while creating the interview.
Also if you need any specific set of emails in cc for specific positions, then you can add that in the Position cc list.-Go to the “Positions” tab —--> Select the specific Position —---> Go to the edit option —---> Add the IDs in CC list.
17. Why can I not see any available interview slots for a particular position?
You need to select both The position and round name to view the panel’s availability in the dashboard.
In case you are still unable to find the available slots, you can use the other options to schedule via ‘Suggesting Interview slots’ or ‘Send email’ to candidates.
18. Do I need to upload the entire JD; is there any option for uploading JD?
It is not mandatory to upload the entire JD, in case you have the jd in a google doc or in an open shareable link format ( e.g. LinkedIn job post link or workable link etc ), you can copy-paste the link into the Additional details box.
19. Why am I unable to upload the resume as the system is unable to parse the document?
Please ensure that the resume is in a document or pdf format with a file size of 20mb. In case you are still unable to upload the resume, kindly report your issue to the CSM poc with a snapshot of the error message.
20. How do we drop the candidates and what is the process for rescheduling?
To drop candidates, please follow the following steps-
Click on the ‘Candidates’ Tab > Click on the selected candidate > Go to "More Actions" > click "Drop Candidate"
To reschedule the interview, from Dropped TAB
Click on the ‘Candidates’ Tab > Select ‘Dropped TAB’ > Click on Selected candidate > Go to "More Actions" > Click "Reschedule Interview"
To reschedule the interview, from ‘Scheduled’ TAB-
Click on the ‘Candidates’ Tab > Select ‘Scheduled TAB’ > Click on Selected candidate > Click on Edit option > Click Reschedule Interview.
21. Where can I view the feedback and Interview Video Recording in the dashboard?
Click on Reports or Candidate’s Tab > Click on the candidate name > Select the ‘Video’ Option > You can view the Interview Recording
Click on Reports or Candidate’s Tab > Click on the candidate name > Select the ‘Feedback’ Option > You can view the detailed feedback
22. Can we share recordings of the interview and feedback report with the internal team?
Yes, you can share recordings of interviews and feedback reports in pdf format.
23. Why do the panels not have to turn on their cameras?
As we follow an anonymity clause with our freelancing panels, turning on their cameras is strictly prohibited and is to maintain their own privacy. It is also not mandatory for the candidate to switch on their webcam, only screen sharing is mandatory.
24. What is the difference between a position name and a position nickname?
Position Name is visible to the candidates in interview invites but position nickname is for internal purpose only. For eg. if for 1 position there are 2-3 hiring managers, through position nickname the client can bifurcate easily and will not get jumbled up.
25. Can the panels see the JD that we have added to the platform? Can candidates see this Jd?
No, the panels and the candidates both can not see the JD added by client to the platform.
26. What is the difference between user and admin access?
1. Only the Admin has the access to add any New User to the platform.
2. An admin can use the “User Filter” available on the dashboard and can view the candidates uploaded by all the users, whereas the User can not check the candidates of other users
1. By when can we expect the feedback to be uploaded?
The maximum TAT usually followed for the interviews conducted by 6 pm is 4-6 hours from the interview completion time. The average TAT is generally around 2-4hrs.For the interview completed after 6 pm, please expect the feedback to be uploaded the following day by 12 pm.
2. What is the maximum TAT followed for interview scheduling?
We usually try to schedule the interviews within 24-48 hours of uploading candidate details, in case you are choosing the “suggest slots“ or “send email“ option. In case there is a delay in scheduling, the ops team will keep you informed by adding comments for respective candidates, which you can track from the dashboard.
1. How can I log out from this portal?
Click on the below left on your name, and then click on Logout
2. Not able to schedule another round of interviews of candidates who are already being scheduled for one position
You need to make sure that the candidate has completed the already scheduled interview for a specific position. Once the interview gets completed, you can schedule the interview for another round.
3. Not able to find the video for the particular candidate in the portal
Connect with the CSM POC, and share the screenshot of issue
4. The history is showing wrong data.
Connect with the CSM POC, and share the screenshot of issue
5. Why is the portal not mobile-friendly?
Currently, the portal is available only on the Desktop interface
6. My portal page has suddenly turned completely blank or I am unable to upload a tab /page
Please follow the path:
Close the IV tab first > Google chrome setting > Privacy and Security > Cookies and other site data > see all cookies and site data > search Ops > and clear cookies and 2-3 times hard refresh > Login again
1. Where do I reach out in case of additional requirements in the guide?
Reach out to CSM POC on slack/mail for the required position
You can make changes in the guide from your end by
2. Whom do I coordinate for any Cancellation queries/Unscheduled / Rescheduled queries?
Connect with the assigned CSM POC.
For any cancellations queries, You can check the comments for the given candidate –
Go to ‘Candidate’s TAB > Click on the specific candidate name > you can view the profile of the candidate and once you scroll down you can see the extra comments section.
3. Whom to coordinate for quality issues in the interviews/feedback report?
Connect with the assigned CSM POC, and share the details of the candidate - Name, the issues/or any email/feedback shared by the candidate. We will audit the given interview and share a report with you, generally within 7 days.
4. For Yoe-wise different roles, can we add all profiles with different experiences in one position? For example, for the backend developer position, suppose you want to schedule interviews for Fresher and experienced candidates.
If for the same position, there are candidates with different work experiences like one is a fresher and another has 8 yrs of experience. Then you can classify it into 2 categories: Junior Backend Developer and Senior Backend Developer. In this case, you have to add 2 positions and create separate guides for both
5. Does the work experience option filter out the candidates based on their experience?
No, the work experience option does not filter out the candidate profiles. The work experience in the ‘Position TAB’ is used for information purposes only.
6. Do we need to add the mail IDs of Users in the cc list every time while scheduling interviews?
No, you can add the email IDs in the cc List in the company configuration TAB, so it will be displayed in the cc List while scheduling interviews (In this case, you just need to select/deselect the specific mail IDs as per your need)
7. Can we share the guides with the team members who are not added to the portal?
Yes, you can share the guides. Go to Add Interview Guides (Quick Link) > Click on the ‘View Option’ of the selected guide > Copy the link.
You can easily share the guides with this link and these links are valid for ‘7 days’.
8. Can the ps round and design round be the same?
No, both rounds will be considered different. You need to create separate rounds for Problem Solving and Design Rounds.
For example, if you are setting up a backend developer position, you can add the Problem-solving round as Round 1 and the Design round as Round 2.
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